Last updated: 27.12.2025
1. Introduction
This Privacy Policy explains how KordCom (“we”, “our”, “the platform”) collects, uses, and protects personal data when users access and use our omnichannel customer communication platform.
KordCom enables businesses to manage messages from their own Facebook Messenger and Instagram Business accounts in a single, unified inbox.
By using KordCom, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Data We Collect
We collect only the data necessary to provide the service.
a) Account Information
- Name
- Email address
- Secure authentication credentials
b) Social Media Account Data
When a user connects their Facebook Page and linked Instagram Business account via Facebook Login, KordCom may access the following data solely for the purpose of enabling message viewing and replying:
Facebook Messenger
- Facebook Page ID
- Messenger conversations sent to the connected Page
- Message metadata (sender name, timestamp)
Instagram Business
- Instagram Business Account ID
- Messages sent to the connected Instagram account
- Message metadata (sender name, timestamp)
⚠️ KordCom accesses data only from accounts explicitly connected and authorized by the user.
3. How We Use Data
Collected data is used exclusively to:
- Display Facebook Messenger and Instagram messages to the authenticated user
- Allow users to manually reply to messages
- Provide omnichannel customer communication functionality
❌ KordCom does not:
- Initiate conversations on behalf of users
- Send messages without explicit user action
- Perform automated or bulk message sending
- Use message content for advertising, profiling, analytics, or marketing analysis
- Access data from accounts not connected by the user
4. Message Content
- Message content is visible only to the account owner and authorized team members
- Messages are processed solely to enable viewing and manual replying
- Message content is not used for analytics, AI training, or third-party marketing
5. Data Storage & Security
KordCom applies industry-standard technical and organizational security measures to protect user data.
Access to data is restricted to authorized users only.
6. Data Sharing
KordCom does not sell, rent, or trade personal data or message content.
Data may be disclosed only if required by law or legal process.
7. User Control & Consent
Users:
- Explicitly authorize data access via Facebook Login
- May disconnect Facebook Messenger or Instagram accounts at any time
- May request deletion of their account and associated data
8. Third-Party Services
KordCom integrates with:
- Meta Platforms, Inc. (Facebook Messenger & Instagram APIs)
Use of these services is governed by Meta’s applicable privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page.
10. Contact Information
Company name: Feather Crafted
Product: KordCom
Address:
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States